Terms & Conditions

Welcome to Essential Medicals (“we”, “our”, “us”). By booking an appointment, purchasing a service, or using our website [www.essentialmedicals.co.uk], you agree to these Terms and Conditions. Please read them carefully before proceeding.

1. About Us

Essential Medicals provides occupational health assessments, safety-critical medicals, driver medicals, and workplace health screening services.
Our registered business address is:
Essential Medicals Ltd, United Kingdom.
For enquiries, contact: info@essentialmedicals.co.uk.

2. Medical Disclaimer

• All assessments are performed by qualified medical professionals in line with UK health and safety standards.
• Our medicals are not a substitute for full GP or hospital care.
• We do not offer emergency medical treatment.
• The outcome of any medical assessment is based solely on the information provided at the time of examination and may change if your health status changes.
• Reports are issued only after the clinician has completed the necessary checks and documentation.

3. Bookings and Appointments

• Appointments must be booked in advance via our website, by phone, or through an approved booking partner.
• You are responsible for providing accurate personal and medical information when booking.
• Proof of identity (e.g., passport, driving licence) must be shown at your appointment.
• Late arrivals of more than 10 minutes may need to be rebooked at our discretion.

4. Payments

• Payment is due at the time of booking unless alternative arrangements are agreed in writing.
• Prices are listed in GBP and include VAT where applicable.
• We reserve the right to amend prices without prior notice.
• Corporate clients with credit accounts must pay invoices within the agreed payment terms.

5. Cancellations and Refunds

• Individual Bookings:
  • Cancellations made at least 48 hours before your appointment will receive a full refund.
  • Cancellations made within 48 hours or non-attendance will not be refunded.
• Corporate or On-Site Bookings:
  • Cancellation terms will be set out in your contract or service agreement.
• Refunds, where applicable, will be processed within 7–10 working days.

6. Rescheduling

• You may reschedule your appointment up to 48 hours before the original date without penalty.
• Less than 48 hours’ notice may incur a rescheduling fee.

7. Medical Reports and Results

• Reports are confidential and released only to you or your authorised representative/employer (with your consent).
• Essential Medicals retains records in accordance with data protection laws and clinical governance requirements.
• We are not responsible for any decisions made by employers, licensing authorities, or other third parties based on your medical report.

8. Fitness to Work or Drive Decisions

• The examining clinician’s decision regarding fitness to work or drive is final based on the evidence available at the time of examination.
• We reserve the right to decline certification if medical standards are not met.

9. Confidentiality and Data Protection

• All personal data is processed in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
• Please review our Privacy Policy for details on how we collect, use, and store your data.

10. Liability

• While every effort is made to ensure accuracy, Essential Medicals does not accept liability for any indirect, consequential, or financial loss arising from:
  • Delays in report delivery;
  • Refusal or withdrawal of medical certification;
  • Employer or third-party decisions based on our assessments.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence.

11. Third-Party Services

• We may refer you to or work with third-party healthcare providers or laboratories. We are not responsible for their services or results.

12. Website Use

• All website content, including text, graphics, and branding, is owned by Essential Medicals Ltd.
• You may not copy, distribute, or reproduce any content without written permission.
• We are not liable for loss or damage caused by viruses, data breaches, or reliance on information contained on our website.

13. Complaints

We aim to provide a professional and transparent service.
If you have a complaint, please contact info@essentialmedicals.co.uk. We will acknowledge and investigate your concern in line with our internal policy.

14. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website and will take effect immediately upon posting.

15. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.